Privacy Policy

Effective Date: 24 August 2026

At SS Enterprises, we respect your privacy and are committed to protecting the personal information you provide when you use our website or purchase our products.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the steps we take to protect your information.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect information such as:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase details

• Information provided through our contact forms

• Information required to provide customer support

We may also automatically receive certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders

• Process payments through our payment service providers

• Deliver products to you

• Provide order confirmations and shipping updates

• Respond to customer enquiries and requests

• Provide customer support

• Process returns, refunds, and cancellations

• Improve our products, services, and website

• Prevent fraud, misuse, and unauthorized activity

• Maintain the security and functionality of our website

• Comply with applicable legal and regulatory requirements

We will use your information for purposes related to providing and improving our services and fulfilling our obligations to you.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Payment information may be handled directly by the applicable payment service provider according to its own privacy policy and security practices.

SS Enterprises does not intentionally store customers' complete payment card details or other payment-instrument credentials on its own systems.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

Cookies may also be used by third-party services integrated with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third parties when required to operate our business and provide services to you.

These may include:

• Payment service providers

• Shipping and delivery partners

• Website and technology service providers

• Customer support or communication service providers

• Analytics or website functionality providers

• Government authorities or legal bodies when required by applicable law

We only share information where reasonably necessary for the relevant business, service, legal, or security purpose.

We do not sell your personal information to third parties.

6. Shopify and Third-Party Services

Our online store is operated using third-party e-commerce and technology services.

Certain information may be processed by these service providers in order to operate the website, process orders, provide payment functionality, maintain security, and deliver other services.

Third-party providers may have their own privacy policies and terms governing how they process information.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

When information is no longer required, it may be deleted or securely disposed of where reasonably practicable.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

If you wish to make a privacy-related request, please contact us using the contact details provided on our website.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the Contact Us page on our website.

SS Enterprises

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Return & Refund Policy.