Shipping Policy

At SS Enterprises, we are committed to delivering your orders safely and on time. This Shipping Policy explains our order processing, shipping, delivery timelines, and related procedures.

Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed and dispatched within 1–3 business days.

Orders are not processed or dispatched on Sundays or public holidays.

Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided at the time of placing your order, where tracking is available.

Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable shipping charges will be added to the order total at checkout.

Order Tracking

Once your order has been dispatched, tracking details may be provided to you through your registered email address, phone number, or other available communication method.

You can use the tracking information provided to check the status of your shipment with the respective courier service.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, house/building number, street, city, state, and PIN code.

SS Enterprises will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate delivery address provided by the customer.

If an order is returned to us because of an incorrect address, customer unavailability, or repeated delivery attempts, additional shipping charges may apply for re-shipment.

Delayed or Undelivered Orders

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, natural events, public holidays, strikes, transportation issues, or other unforeseen circumstances.

If your order has not been delivered within the expected timeframe, please contact our customer support team with your order number so that we can assist you.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the delivery where possible and contacting us immediately.

If you receive a damaged product, please contact us within 48 hours of delivery with your order number and clear photographs or videos of the product and packaging.

Please refer to our Return & Refund Policy for information regarding returns and refunds.

Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process will apply.

Delivery Confirmation

An order will be considered delivered once the courier or delivery partner records the package as delivered to the shipping address provided by the customer.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the delivery partner.

Contact Us

For questions regarding shipping, delivery, or your order, please contact our customer support team through the Contact Us page on our website.

Please include your order number when contacting us so that we can assist you more efficiently.

SS Enterprises

This Shipping Policy may be updated from time to time. Any changes will be posted on this page.