Refund & Return Policy

At SS Enterprises, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

You may request a return within 3 days of receiving your order, provided the product meets our return conditions.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, tags, and accessories.

• The product must not be damaged due to misuse, negligence, or improper handling.

• Proof of purchase or order details may be required.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the product and packaging

After reviewing your request, we will provide instructions for the next steps.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons. Such exclusions will be mentioned on the product page where applicable.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to your original payment method or through another applicable method.

Please allow additional time for your bank or payment provider to process the refund.

Return Shipping

If the product is defective, damaged, or incorrectly delivered, SS Enterprises may cover the applicable return shipping costs.

For returns requested for reasons other than a product defect, damage, or incorrect delivery, return shipping charges may apply.

Exchanges

We may offer an exchange for eligible damaged, defective, or incorrectly delivered products, subject to product availability.

Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

How to Request a Return or Refund

To request a return, refund, or exchange, please contact us through the contact details provided on our website.

Please include your order number and clearly explain the reason for your request.

We reserve the right to refuse returns that do not meet the conditions mentioned above.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact our customer support team.

SS Enterprises

This Refund & Return Policy may be updated from time to time. Any changes will be posted on this page.